InstantCalls4U

Replacement Policy

Last updated: June 2025

✦ No other company guarantees a replacement call for every unqualified call.

Our Guarantee

At InstantCalls4U, we stand behind every call we deliver. If a call does not meet our agreed-upon qualification criteria, we provide a free replacement call. No credits, no partial refunds — just another qualified call at no charge.

Guaranteed Replacement Call

We'll deliver an additional qualified call at no extra charge for any call that doesn't meet criteria.

What Qualifies for a Replacement?

A call is considered unqualified and eligible for a free replacement if it falls into any of the following categories:

Wrong number or misdial
Caller is outside your defined service area
Caller is looking for a service you don't offer
Spam, robocall, or telemarketer
Call disconnected before qualifying information could be obtained
Existing customer (if specified in your qualification criteria)
Caller is shopping for a competitor or conducting research
Prank calls or non-serious inquiries

What Does NOT Qualify?

The following situations do not qualify for a replacement call:

Caller met all qualification criteria but didn't book an appointment
Caller was qualified but chose a competitor
Call was not answered by your team
Call went to voicemail due to staffing issues
Caller was qualified but outside of your preferred timing
General inquiries from legitimate potential customers

How to Request a Replacement Call

  1. Submit within 2 days: All replacement requests must be submitted within 2 days of the call date.
  2. Strict 2-day deadline: Any call not flagged and submitted for dispute within 2 days of the call date is automatically considered accepted and qualified, and is no longer eligible for a replacement — even if it would have otherwise qualified. We do not honor replacement requests made after the 2-day window. (Pro plan and higher are exempt: your dedicated account manager flags qualifying calls automatically, so the deadline is handled for you.)
  3. Flag the call: Use your dashboard or email your account manager with the call ID and reason for dispute.
  4. Review process: Our team will review the call recording within 2 business days.
  5. Resolution: If approved, we deliver a free replacement call to your account.

Pro Plan Automatic Monitoring

On our Pro plan or higher, your dedicated account manager monitors all calls in real-time and automatically flags and disputes unqualified calls on your behalf. You don't need to do anything — replacement calls are delivered proactively.

Service Cancellation

Our services are month-to-month with no long-term contracts. You may cancel at any time with 30 days written notice. Upon cancellation:

  • Any outstanding replacement requests will be honored
  • Outstanding balances become immediately due
  • Call delivery will continue through the notice period

Contact Us

For replacement requests or questions about this policy:
Email: support@instantcalls4u.com
Phone: +1 (214) 286-5141
Address: 3500 Oak Lawn Ave. Suite 460A PMB 1498, Dallas, TX 75219